Sixent™ Enterprise
Turn your corporate directory into a vibrant social network.
Flexible pricing and support options to meet and grow with your business needs.
Pricing Packages
Information on Sixent Enterprise pricing will be available soon. For pricing details, please contact us.
Support Packages
We understand you are looking for more than just a response to your service request. You want to know that it's being handled as fast as possible with the highest quality. What's more, you need to know when an issue is going to be resolved.
Each of our four Customer Support Plans are designed to deliver these high levels of customer service. The only difference is in the type and amount of live assistance you require.
| Support Plan Components | Standard | Plus | Premier | Assigned |
|---|---|---|---|---|
Product ContinuationNew releases, maintenance releases, documentation, Sixent product news and pre-release. |
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Online Self-Serve SupportService Request Management, Knowledge Base, Sixent Support Community Access, Technical Webinars. |
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Hosted ServicesDatabase Management, IT Infrastructure Management and Site Backups. |
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Live AssistanceAuthorized Support Contacts E-mail Support - Service Request / month Phone Support - Service Request / month Resolution Targets Support Service Desk |
1 5 Zero Yes Standard |
2 10 5 Yes Standard |
5 10 5 Yes Premier |
5 As contracted As contracted Yes Professional Services |
Add-on Components24 x 7 coverage Additional Authorized Support Contacts Package of 5 additional E-mail Service Requests Package of 5 additional Phone Service Requests |
No Yes Yes No |
No Yes Yes No |
No Yes n/a Yes |
Yes Yes n/a Yes |
For full details on Sixent Enterprise Support Packages, contact us